Privacy Policy

F & M Auto Repair and Diesel Specialist Inc. (operating as F&M Auto Repair)
Effective date: October 20, 2026

Who we are

F&M Auto Repair is an auto and diesel repair shop. This policy explains what information we collect from our customers, how we use it, and the choices you have, including for the text messages we send about your repair order.

Information We Collect

Contact details you provide: your name, mobile phone number, and sometimes your email address.
Vehicle and service information: your vehicle details and the repair order or invoice for the work we perform for you.
Payment information: processed by our payment provider, Stripe. We do not store your full card number on our systems.

We collect this information directly from you in person at the shop when you drop off your vehicle and sign our work-authorization form, and during servicing.

How We Use Your Information

To perform and document the repair work you authorize.
To contact you about your vehicle and repair order.
To send account and billing text messages, including a secure link to pay your invoice and reminders when a balance remains due, if you provided your mobile number and consented on our intake form.
To process your payment through Stripe.

Text messaging (SMS)

If you provide your mobile number and sign the text-message consent on our intake form, we may send account and billing text messages about your repair order, including invoice payment links and payment reminders. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent to receive these texts is not required to receive service.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number is used only to send the account and billing messages described above.

How We Share Information

We do not sell or share your personal information, and we never share your SMS opt-in data or consent with any third party for marketing purposes.

We share information only with service providers that help us run the business, limited to what each one needs to do its job, and only to provide our services to you or where required by law.

Mitchell 1 (a Snap-on company) - shop-management software used on our premises to manage repair orders and invoices.

Stripe - payment processing, identity verification

Twilio - delivery of the account and billing text messages you consent to receive about your repair order.

Cloudflare - hosting, security, and email delivery for our payment system.

Wix - hosting of our public marketing website.

SignWell - secure electronic signing of estimates and invoices.

Google - our business email.

Your California Privacy Rights

If you are a California resident (CCPA/CPRA), you have the right to know what personal information we collect and how we use it, to request a copy of it, to request its deletion or correction, and to opt out of the sale or sharing of your personal information. We do not sell or share your personal information, so there is nothing to opt out of; you may exercise your other rights at any time, and we will not discriminate against you for doing so. The information we collect falls into these categories: identifiers (name, mobile number, email), commercial information (your repair orders, invoices, and payments), and vehicle information. To make a request, contact us at 858-450-5000 or fm.auto2011@gmail.com; we may need to verify your identity before responding.

Data Retention And Security

We keep signed authorization forms and repair/invoice records up to seven years as business records, and we take reasonable measures to protect the information we hold.

Your choices

Text messages: reply STOP to opt out, or HELP for help. You can also call 858-450-5000.
You may contact us at 858-450-5000 or fm.auto2011@gmail.com with any privacy question or request.

Changes to this policy

We may update this policy; the effective date above shows the latest version.

F & M Auto Repair and Diesel Specialist Inc.
858-450-5000
fm.auto2011@gmail.com